HRO - Employee Relations - I have separated this from the administration and delivery service as I see it as a measurable critical area in itself. How an organisation’s leaders creates a workplace where an employee feels that there is a positive employee/employer relationship is the desired outcome where positive, constructive interactions (keywords here) will drive loyal, retained and engaged employees who believe in the organisation’s core values. This of course refers to senior leadership, team leaders, supervisors and HR, in fact all of the organisation’s formal leaders.