HRO - HR Administration and Employee Service - at times it feels transactional and non-value added, however the management of all the required administration and the employee service is the required foundation that illustrates to employees an organisation’s emphasis and the perception of the employees value. This starts with the onboarding process, is it heavy on non-essential paperwork or paperless. Is the service focused on the employee or the organisation’s bureaucracy with non-essential activity and inconsistent delivery. I have seen horror stories where we are seen as the ‘HR Police’ as we wield a level of authority and power over employees versus see them as our clients, customers or more importantly critical capability and valued (human) resource.